Terms & conditions

Welcome to New Bidyut Bakery! Before you proceed with your online orders and takeaways, please carefully read and understand the following terms and conditions. By using our website and services, you agree to comply with these terms. If you do not agree with any part of these terms, please refrain from using our services.

1. Ordering Process

1.1. Online Ordering: We offer an online ordering system through our website. You can browse our menu, select your desired items, and place an order using the provided interface.

1.2. Payment: For online orders, we utilize Razorpay, a secure payment gateway. By using this service, you agree to Razorpay's terms and conditions, available on their website.

1.3. Order Confirmation: After placing your order, you will receive an email confirmation with details of your order and an order number.

2. Takeaway System

2.1. Takeaway Locations: We offer a takeaway option from a list of designated store locations available on our website. You can choose your preferred store for pickup during the ordering process.

2.2. Pickup Time: Please arrive at the selected store at the agreed-upon time mentioned in your order confirmation to collect your order.

2.3. Identification: To collect your order, you may be required to present your order number and identification. This is to ensure that you receive the correct items.

3. Cancellations and Refunds

3.1. Order Cancellations: Orders can be canceled within a specific time frame mentioned during the ordering process. Once the preparation process has begun, cancellations may not be possible.

3.2. Refunds: Refunds for canceled orders or any other issues will be processed according to our Refund Policy, which can be found on our website.

4. Privacy Policy

4.1. Data Collection: We collect and store customer information in accordance with our Privacy Policy, available on our website. We are committed to protecting your personal data.

5. Security

5.1. Secure Transactions: Our payment gateway, Razorpay, uses industry-standard security measures to protect your financial information. However, we are not responsible for any data breaches or security issues related to Razorpay's services.

6. Changes to Terms and Conditions

6.1. Updates: We reserve the right to modify these terms and conditions at any time without prior notice. Any changes will be posted on our website, and it is your responsibility to review them periodically.

7. Contact Information

7.1. Questions and Concerns: If you have any questions or concerns regarding our terms and conditions, please contact us through the information provided on our Contact Us page.